Terms and Conditions
Our Story
Welcome to The Lumen Light Store where comfort meets creativity.
What began as a small passion for cozy lighting turned into a mission to make every home feel warm, inviting, and full of character. We believe the right light doesn’t just brighten a room —it transforms it. Whether it’s a soft glow for bedtime or a unique 3D night lamp that sparks joy, our goal is simple: to help you create moments that feel good.
We’re a small, dedicated team that cares about every detail from the quality of the materials to the way your package arrives at your door. Each light we offer is chosen for its ability to bring calm, warmth, and personality into your space.
At the end of the day, we’re here because we love what we do — helping people turn their rooms into havens.
Thank you for being part of our story. ✨
Welcome to The Lumen Light Store. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service (“Terms”). These Terms apply to all users of the site, including browsers, customers, and content contributors.
Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions, you may not access the website or use any services.
1. Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. Your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks.
3. Accuracy, Completeness, and Timeliness of Information
We are not responsible if information on this site is not accurate, complete, or current. Product descriptions, pricing, and availability are subject to change without notice.
4. Products and Services
Certain products or services may be available exclusively online. We have made every effort to display our products accurately, but we cannot guarantee that your device’s display of colors will be exact.
We reserve the right to limit sales to any person, region, or jurisdiction and may discontinue products at any time.
5. Pricing and Billing Information
All prices are listed in USD unless stated otherwise. We reserve the right to modify prices at any time without notice.
If your payment method fails, we may suspend or cancel your order until payment is completed.
6. Shipping and Delivery
Delivery times vary depending on location and supplier stock. Estimated delivery dates are not guaranteed. We are not responsible for delays caused by shipping carriers or customs.
7. Returns and Refunds
We accept returns on defective or damaged items within 30 days of delivery. To start a return, please contact our support team at support@thelumenlightstore.com.
Items must be unused and in their original packaging to qualify for a refund or exchange.
8. Personal Information
Your submission of personal information through the store is governed by our [Privacy Policy].
9. Errors and Omissions
Occasionally there may be information on our site that contains typographical errors or inaccuracies. We reserve the right to correct any errors and to change or update information at any time without prior notice.
10. Prohibited Uses
You may not use our site or products for any unlawful purpose or to violate any international or local regulations, laws, or ordinances.
11. Limitation of Liability
In no case shall The Lumen Light Store, our owners, employees, or affiliates be liable for any indirect, incidental, or consequential damages arising from your use of our services or products.
12. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the State of California.
13. Contact Information
Questions about the Terms of Service should be sent to us at support@thelumenlightstore.com.