Return Policy
Our Story
Welcome to The Lumen Light Store where comfort meets creativity.
What began as a small passion for cozy lighting turned into a mission to make every home feel warm, inviting, and full of character. We believe the right light doesn’t just brighten a room —it transforms it. Whether it’s a soft glow for bedtime or a unique 3D night lamp that sparks joy, our goal is simple: to help you create moments that feel good.
We’re a small, dedicated team that cares about every detail from the quality of the materials to the way your package arrives at your door. Each light we offer is chosen for its ability to bring calm, warmth, and personality into your space.
At the end of the day, we’re here because we love what we do — helping people turn their rooms into havens.
Thank you for being part of our story. ✨
Return Policy
At The Lumen Light Store, we value customer satisfaction and stand behind the quality of our products. If you are not fully satisfied with your purchase, you may request a return under the following conditions.
Return Window
You may request a return within 7 days of receiving your order.
After this 7-day period, we cannot offer a refund or exchange under any circumstances.
Eligibility for Returns
To be eligible for a return:
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The item must be unused, undamaged, and in its original packaging.
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Proof of purchase (such as an order number or receipt) is required.
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Only regular-priced items are eligible for a refund. Items purchased on sale or with a discount are non-refundable.
Return Process
To initiate a return, contact us at support@thelumenlightstore.com within 7 days of receiving your order.
Please include your order number and reason for the return in your message.
If your return is approved, you will receive instructions on how and where to send the item back.
All return shipping costs are the responsibility of the customer.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–7 business days.
Non-Returnable Items
The following items cannot be returned:
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Used or damaged items
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Gift cards
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Items marked as “Final Sale”
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Any items returned after the 7-day period
Contact Information
If you have any questions about this policy or need assistance with a return, please contact us at support@thelumenlightstore.com.